Shipping policy

Orders are processed and shipped via FedEx, UPS, or USPS Express, 2-day or Ground. 

Orders will be processed within one to seven business days. You will receive tracking information once your package has been shipped. Please factor in weekends and holidays when selecting shipping options. Please factor in the off chance of a customs delay, inclement weather delay or a natural disaster. Once a package leaves our facility for delivery, we no longer have any control over the package. Therefore, we are unable to make any guarantees of delivery days or times. In cases of errors or delays caused by the shipping carrier, NextGen will try to assist in resolving the issue to the best of our ability, yet we will not be held responsible or liable for the delivery issue.

NextGen will NOT reship or issue refunds on lost shipments. NextGen is not responsible for lost, stolen, or items damaged during transit. In these cases, you must make a claim with the courier company. Shipping fees are nonrefundable. Please verify your delivery address. If a package is returned due to insufficient address or undeliverable addressed, the buyer will be responsible for the shipping cost to resend the item. 

Please be reminded that it can some times take up to 28 days for a shipment to be returned to sender for insufficient address.  We cannot issue a refund if you mistakenly have your items delivered to the wrong address. No exceptions. * Any purchases made are bound by these shipping terms.